Terms & Conditions

By requesting, booking, or participating in any service with Ruff Pup Dog Training (“Ruff Pup,” “we,” “us,” or “our”), you (“Client,” “Owner”) agree to the following Terms & Conditions:

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‍1. SERVICES PROVIDED Ruff Pup offers services including but not limited to:

• Dog Training (Day Camp, Board & Train, Group Classes)
• Dog Daycare
• Dog Day School
• Dog Grooming Services
• Pet Care & Enrichment Services

All services are provided at our facility, partner locations, public environments, or in-home where applicable.

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‍2. DOG HEALTH & VACCINATION REQUIREMENTS

‍By booking services, you certify that your dog:

• Is up to date on all required vaccinations (Rabies, DHPP, Bordetella)
• Is free from contagious illness, parasites, or infections
• Is physically and behaviorally fit to participate in services

Ruff Pup reserves the right to refuse or remove any dog showing signs of illness, aggression, or unsafe behavior.

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‍3. BEHAVIOR & SAFETY DISCLOSURE

‍Client agrees to fully disclose:

• Any history of aggression (towards dogs or humans)
• Anxiety, fear, or reactivity concerns
• Bite history or threatening behavior

Failure to disclose behavioral concerns may result in:

• Immediate removal from services
• Additional training requirements
• No refunds issued

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4. TRAINING RESULTS DISCLAIMER

‍Client understands and agrees:Dog training is not a guarantee of behaviorDogs are living animals capable of independent decisions

• Results depend on owner consistency, follow-through, and utilization of follow up training

Ruff Pup provides education, structure, and support, but cannot guarantee specific outcomes.

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‍5. OWNER RESPONSIBILITY

‍Client agrees to:

• Follow all training instructions and recommendations
• Maintain structure, routines, and consistency at home
• Attend scheduled follow-ups if included in program

Failure to follow through may negatively impact results.

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‍6. USE OF TRAINING TOOLS

‍Client acknowledges that Ruff Pup may use training tools including but not limited to:

• Slip leads
• Head collars
• Prong collars
• E-collars (remote collars)
• Long lines and training leashes
• Bark collars
• Pet corrector
• Spray bottles
• Food and treats
• Toys
• Love, praise and affection

All tools are used under LIMA principles (Least Intrusive, Minimally Aversive) and selected based on the individual dog.

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‍7. DAYCARE / DAY SCHOOL PARTICIPATION

‍Client understands:

• Dogs may interact with other dogs and environments
• Minor scratches, nicks, or incidental injuries may occur
• Ruff Pup monitors behavior but cannot eliminate all risk

Participation is at the owner’s discretion.

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‍8. GROOMING SERVICES DISCLAIMER

‍Client acknowledges:

• Grooming may expose pre-existing conditions (skin issues, matting, irritations)
• Severely matted dogs may require shaving, which can increase risk of irritation (Humanity before Vanity)
• Ruff Pup is not liable for conditions resulting from pre-existing coat or health issues

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9. VETERINARY CARE AUTHORIZATION

‍In the event of illness or injury:

• Ruff Pup is authorized to seek veterinary care if the owner cannot be reached
• Client agrees to pay all veterinary costs incurred
• Ruff Pup will make reasonable efforts to contact owner first

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10. PAYMENT TERMS

• Payment is due prior to or at the start of services unless otherwise agreed
• Deposits may be required to reserve a spot
• Failure to pay may result in cancellation or refusal of service

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11. CANCELLATION & REFUND POLICY

• Deposits are non-refundable unless otherwise stated
• Cancellations require 24 hours notice
• No-shows or late cancellations may result in forfeited sessions, and no-show fees

Training Programs:

• Once a program has started, no refunds will be issued for completed services
• Remaining value may be evaluated on a case-by-case basis

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12. BOARD & TRAIN / DAY CAMP POLICY

‍Client understands:

• Payment covers time, care, and training during the program
• Follow-up sessions and group classes may be included at no additional cost
• Failure to schedule or attend follow-ups does not entitle client to a refund

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13. PHOTO & VIDEO RELEASE

‍Client grants Ruff Pup permission to:

• Use photos/videos of them and/or their dog for marketing, social media, and training purposes

No personal client information will be shared.

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‍14. LIABILITY WAIVER

‍Client agrees:

Participation in all services is at their own riskRuff Pup, its owners, employees, and partners are not liable for:

• Injury, illness, or death of any dog

• Damage caused by the dog to people, property, or other animals

Client assumes full risk and responsibility for their dog’s behavior.

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‍15. INDEMNIFICATION

‍Client agrees to indemnify and hold harmless Ruff Pup from any claims, damages, or liabilities resulting from:

• Dog behavior
• Failure to disclose behavioral history
• Failure to follow training guidance

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16. RIGHT TO REFUSE SERVICE

‍Ruff Pup reserves the right to:

• Refuse service at any time

• Remove any dog that poses a safety risk

• Require additional training prior to participation

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‍17. LIFETIME SUPPORT POLICY

‍Many Ruff Pup programs include lifetime follow-up training and/or group classes.

Client understands:

• These services are offered as ongoing support
• They do not constitute refundable value
• Failure to utilize included support does not qualify for a refund

18. AGREEMENT & ACKNOWLEDGMENT

‍By booking services, the Client acknowledges:

• They have read and understand these Terms & Conditions
• They agree to all policies outlined above
• This agreement is legally binding